At Learners Lab, our goal is to offer a seamless experience for parents and guardians when booking engaging activities for their kids. This Subscription and Refund Policy outlines how our billing works, subscription plans, payment methods, cancelation procedures, and refund options. Please review these terms carefully to understand your rights and obligations when using our services
Subscription Plans
- Types of Subscription Plans:
Learners Lab offers multiple subscription plans to cater to different needs and budgets. These may include monthly, quarterly, and yearly plans, allowing users to choose a plan that best suits their preferences. Each plan grants varying levels of access to premium activities, early bookings, and exclusive discounts. - Free Trial Period:
We may offer a free trial period for new users, allowing you to explore our platform without charge. The duration of the free trial will be specified during sign-up (e.g., 7 days, 14 days). During the trial period, you can access the same features included in the paid subscription plan. - Subscription Inclusions:
A subscription to Learners Lab provides access to premium activities, early booking privileges, and exclusive discounts on certain classes or events. This gives users a competitive advantage in booking popular activities before they fill up and ensures access to special deals.
Billing Cycle
- Frequency of Billing:
The billing cycle depends on the subscription plan you choose. For monthly subscriptions, you will be billed every month; for yearly plans, billing occurs once per year. Each billing cycle starts on the date you subscribe. - Charging Process:
Users are billed at the start of each billing cycle (e.g., the first day of the month or the year, depending on the plan). Charges are automatically processed using the payment method provided during initial sign-up. - Auto-Renewal by Default:
By default, your subscription will automatically renew at the end of each billing cycle unless you cancel it before the renewal date. If you wish to prevent automatic renewal, you must turn off the auto-renewal feature in your account settings.
Payment Methods
- Accepted Payment Options:
Learners Lab accepts several payment methods, including credit cards, debit cards, PayPal, and other common online payment platforms. Payments are processed securely using encrypted methods to ensure your data is protected. - Changing Payment Methods:
If you need to change your payment method, you can do so by accessing your account settings. Simply update your payment information and the changes will take effect on your next billing cycle.
Auto-Renewal
- Automatic Renewal:
All subscriptions automatically renew at the end of each billing cycle unless canceled prior to the renewal date. This ensures continuous access to premium features without interruptions. You will receive notification of your renewal date in advance. - How to Cancel Auto-Renewal:
If you wish to stop auto-renewal, simply log into your account, go to the subscription settings, and turn off auto-renewal. Canceling auto-renewal will prevent future charges but will not affect your current access, which will continue until the end of the current billing cycle.
Cancelation Policy
- How to Cancel a Subscription:
You can cancel your subscription at any time by logging into your account and navigating to the subscription section, or by contacting customer support. Follow the prompts to complete the cancelation process. - Effective Date of Cancellation:
Cancelations will take effect at the end of the current billing period. This means you will still have access to all services and features until your current subscription term expires, even after initiating the cancelation. - Access After Cancellation:
After canceling your subscription, you will maintain access to Learners Lab's services until the end of the billing period for which you’ve already paid. After that, your access to premium features will be discontinued.
Promotional Pricing and Discounts
- Promotional Pricing:
From time to time, we may offer promotional pricing or special discounts to new or existing subscribers. These promotions typically have a limited time frame and may revert to standard pricing after the promotional period ends. - Eligibility for Promotions:
In some cases, existing subscribers may also be eligible for certain promotions. However, the specific terms of each promotion will clarify if current users can benefit from discounted pricing or if it applies only to new subscribers.
